When is the bank closed?

All BNA Branches are usually open each weekday. We do acknowledge most federal holidays. For a list of banking holidays, please click here . For our normal operating hours for each location, please visit our contact page .

How can I calculate my house loan?

Our mortgage calculator is a short click away. Visit our mortgage page and click "Apply" to calculate your loan. No information is taken or required to do so. We also have other savings calculators that are helpful for savings planning.

Important tips for purse and wallet security

Check Your Purse or Wallet Never leave your purse or wallet unattended – even for a minute. Protect your PINs (don’t carry them in your wallet!) and passwords; use a 10-digit combination of letters and numbers for your passwords, and change them periodically. Carry only personal identification and credit cards you actually need in your purse or wallet. If your I.D. or credit cards are lost or stolen, notify the creditors immediately, and ask the credit bureaus to place a “fraud alert” in your file. Keep a list of all your credit cards and bank accounts along with their account numbers, expiration dates and credit limits, as well as the telephone numbers of customer service and fraud departments. Store this list in a safe place. If your state uses your Social Security number as your driver’s license number, ask to substitute another number.

Learn these good rules for mailbox security.

Manage Your Mailbox Do not leave bill payment envelopes clipped to your mailbox or inside with the flag up; criminals may steal your mail and change your address. Know your billing cycles, and watch for any missing mail. Follow up with creditors if bills or new cards do not arrive on time. An identity thief may have filed a change of address request in your name with the creditor or the post office. Carefully review your monthly accounts, credit card statements and utility bills (including cellular telephone bills) for unauthorized charges as soon as you receive them. If you suspect unauthorized use, contact the provider’s customer service and fraud departments immediately. When you order new checks, ask when you can expect delivery. If your mailbox is not secure, then ask to pick up the checks instead of having them delivered to your home. Although many consumers appreciate the convenience and customer service of general direct mail, some prefer not to receive offers of pre-approved financing or credit. To “opt out” of receiving such offers, call (888) 5 OPT OUT sponsored by the three credit bureaus. The Direct Marketing Association offers services to help reduce the number of mail and telephone solicitations. To join their mail preference service, mail your name, home address and signature to: Mail Preference Service Direct Marketing Association P. O. Box 9008 Farmingdale, NY 11735-9008

What are good rules for security?

While we may contact you regarding your account or suspicious activities related to your account, BNA Bank will NEVER ask for your online banking log-in credentials or password. We already know your account numbers and your password is secret, even to us. You should never give your personal account information, passwords, social security number or any sensitive information out over the phone unless you initiated the call. BNA Bank will not initiate an email pertaining to your accounts with us or containing any other sensitive information. Please call us if you ever receive a request for personal information that claims to be from us or that concerns you in any way. To request your free annual credit report, please visit www.annualcreditreport.com Learn more at our security page .

How can I be a safe shopper?

Bank, Shop and Spend Wisely Store personal information in a safe place and shred or tear up documents you don’t need. Destroy charge receipts, copies of credit applications, insurance forms, bank checks and statements, expired charge cards and credit offers you get in the mail before you put them out in the trash. Cancel your unused credit cards so that their account numbers will not appear on your credit report. When you fill out a loan or credit application, be sure that the business either shreds these applications or stores them in locked files. Tear up shopping receipts, bank statements and unused pre-approved credit card offers and convenience checks before throwing them away. When possible, watch your credit card as the merchant completes the transaction. Use credit cards that have your photo and signature on the front. Sign your credit cards immediately upon receipt.

How can I find a bank branch?

Look no further than our contact page to find your local branch and get in touch with our team.

How do I start a new account?

Ready to start an account with BNA Bank? We make it easy! We are happy to step you through the process with a phone call to one of our branches , or simply click a link below to get started!

FAQs Archive - BNA Bank

FDIC Insured – Backed by the full faith & credit of the U.S. Government.

FAQs

When is the bank closed?
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How can I calculate my house loan?
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Important tips for purse and wallet security
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Learn these good rules for mailbox security.
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What are good rules for security?
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How can I be a safe shopper?
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How can I find a bank branch?
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How do I start a new account?
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FDIC Insured – Backed by the full faith & credit of the U.S. Government.

FAQs

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